How many guests are allowed at the villa?

6 adults plus babies and children
The couples residence can be taken in conjunction to give 2 extra bedrooms...this can be described after enquiry.

Can I have a party or wedding at any of the beach houses?

Absolutely. SUNGAI hosts many intimate weddings and the couples residence SUNGAI GOLD can be taken in conjunction for extra guests. The villa can seat 24 for a sit-down reception and 50+ for a cocktail reception.

Are children welcome?

The villa caters extensively for babies and children incl a fun drinks and food menu. A list of provisions will be sent on enquiry. It includes Australian car seats and strollers to reduce gear to be travelling with. Even nappies, formula, wipes, etc can be ordered in in advance of your arrival. Pool toys, mini gym, easels, books and colouring books/pencils, bikes and DVDs are also provided.

What do I need to bring?

A sarong! (Although they also are provided...) This is a luxury 5 star property with all meals and bar also provided. The 9 staff include chefs, dining and bar staff, rooms and grounds staff plus there are the drivers and spa therapists.

How often is the housekeeping service?

Twice daily room service including turn down of an evening.

Does the villa have a pool and/or spa?

SUNGAI has a 17m signature pool that drops to the river below. It has a cocktail and children's ledge.
There is an in-house spa facility with highly professional therapists.

What are the rates?

Click on the rates section for the villa on this website.
Please check the specials page for couples' rates.

When do I make payment?

You need to make full pre-payment to have your booking confirmed.

What if I need to cancel or make a date change?

It depends on the season. Our policy is as follows:
Deposits and final payments are non-refundable, however, bookings can be moved out to anywhere within 12 months of the original booking dates, subject only to availability (prices will change if there is a change of season). One change of dates allowed only and if within 8 weeks of check-in a 50% penalty will apply (75% for peak period bookings).

What time is check-in and check-out?

11am check-out and 2pm check-in. In reality guests will be met at the airport by the villa manager and be delivered directly to the villa for check-in.

Is there mobile phone reception?

Yes

Is there a TV/ DVD player/cable?

Yes we have a television and DVD player in the SUNGAI SUITE..not in the other 2 bedrooms or common areas as most guests are trying to get away from television.

Is there internet access?

Yes with an inexpensive voucher system. The manager will help you connect.

Is there a hairdryer and magnified make-up mirror in the Villa?

yes, salon quality hairdryers and 5x mirrors.

What activities can I do on the island?

A vast array..you will be sent recommendations at enquiry time.

Will there be other people at the villa if I only take one or two rooms?

Absolutely not..you have exclusivity from 1-3 guest rooms.

How far is the closest beach?

10 minutes

Can I book one room only?

Yes...at a discounted rate.

Do I need travel insurance?

Yes we highly recommend you that take out travel insurance.

When is the best time of the year to go to Bali?

April-October incl is the dry season but Christmas and January is huge in Bali too. The wet season is also lovely and sees rain mainly overnight.

Is SUNGAI suitable for families?

We have 2m x 2m canopied king beds and king single beds in all three rooms. We don't have interconnecting rooms available, however, the roms are all beside each other and monitors work well for little children. Rollaway and cots are provided FOC. There is an extra charge for > 6 adults.

Does the villa have a restaurant?

Dining and bar are features of the SUNGAI villa experience. Breakfast and canapÉs are included FOC and other meals at cost of ingredients only. The chefs shop daily for all food as the feature is freshness and premium ingredients. The bar is offered at wholesale prices and BYO spirits are welcomed.

Can I have a party?

Yes...just discuss your needs at enquiry. The best caterers, entertainment, florists, etc can be arranged for you.

Is there tea and coffee available all day?

Yes. The staff will produce the premium Nespresso specialty coffees and imported teas 24hrs on a complimentary basis. (There is 24hr staffing)

Is a bath available?

Yes in the SUNGAI SUITE. It is a double European bath. There are 2 showers and double European basins.

Are there any laundry facilities at the villa?

The staff provide same day service FOC.

Do you offer corporate rates or long stay rates?

Yes of course. Please discuss this at enquiry. We have bookings up to 3 months and many European bookings for 4-6 weeks for their summer.
Anything > 14 nights fits into the long stay category.

Is reception at the hotel available 24 hours a day?

Yes absolutely.. However, guests are always met by the manager at either the airport or another property and dropped back there so there is no need for walk-ins and it is in fact not possible. All bookings need to be done in advance as the villa is usually booked.

Is late check-out available?

Yes if there is no new check-in on that day, however, if available at the time of booking a late check-out can be guaranteed by payment of 50% of the published daily rate.

Do rates include taxes?

No..15% govt and service taxes are explained in the rates section of the villa description on this website.

Is there a minimum night stay?

Yes...3 for low season, 5 for high season, 7 for Easter and 12 for Christmas.

How are bookings made?

Pip from Contemporary passes your enquiry to the villa owner who will handle all facets of your enquiry and planning prior to arrival at the airport. At this point you are met by the villa manager MADE who will become your concierge/PA for the entire stay which will help you achieve everything you wish to fit into your stay. He can also make any bookings that haven’t been done pre-arrival. The owner is also contactable at all times either via email or text or phone. She lives in Australia.